They were once a trustworthy company - it appears no longerProduct ordered 25/5, delivered 30/5 and I started to assemble 31/5. I telephoned the seller 12:15 31/5 to advise the LCD Panel is not showing any data from the Indoor Sensor. Batteries had been changed, and I had followed the section 3.4.1 Re-registration process several times with no success. Have also followed the same process for the Outdoor Sensor to check I was doing it correctly Panel shows all data from Outdoor sensor, has connected to both wifi and Wunderground successfully - Sadly suspect a fault within the indoor sensorI was asked to complete an online returns form and was allocated #11845 and was told I would be emailed details on how to return. No return details received so called again14:16 1/6 and was told a system issue meant they could not email the returns process until 5/6. Unsurprisingly no returns instructions received. Under the Consumer Rights Act 2015 I am expected to receive a working product in accordance with the product description - I have not. The seller is required with minimal inconvenience to me to either replace or refund - NOT repair. Having a faulty item and STILL not receiving the promised returns process details has left me no choice than to raise a PayPal Claim for a full refund. The seller can arrange to collect the faulty product if/how and when they wishUPDATE 15 JuneRaising the PayPal claim saw them send a return postage later, 4 days after delivery they confirmed the sensor was faulty and would send a replacement, but only if I first cancelled the PayPal ClaimThat would have been a silly thing to do - escalated again to PayPal and Refund now received
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Waters & Stanton began in 1973 as a partnership between Peter Waters & Jeff Stanton. From a small lock-up shop in those early days, they grew to become one of the largest retailers & distributors of radio communications and accessories.
Whilst their roots in amateur radio have remained very firm and their leadership in the UK amateur radio market is unchallenged, the company has moved into other areas of electronics and communications.See more
