2.5 years ago, I bought a mattress that had good reviews at the time. I'm starting to wonder if those reviews were genuine. Our mattress is now lumpy in the middle. I contacted customer service, and they requested photos showing the depth with a measuring tape. After complying, they claimed the sag was under 2 inches, so they wouldn't honor the warranty. I disputed this, and they kept asking for new photos under different conditions. It became clear they had no intention of processing my claim and were just trying to wear me down. I feel like I've lost over 900 dollars.
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