Review Time
I purchased a King size mattress and after just a few months, it became extremely lumpy. When I attempted to return it, the customer service was horrendous! They claimed it was my fault for the lumps and took no responsibility for their poor product. I strongly advise against making a purchase!
The customer support is absolutely horrendous. Don't waste your time with such a poorly managed company. They will completely ignore your inquiries, provide false information about stock, and leave you in the dark regarding basic support requests like “where is my order??” It's a terrible company. Stick with reputable companies. They are overpriced and underperforming. They seem to be trying to profit off customers who overpay. The beds and the companies selling them should provide support for the mattress's entire lifespan; why risk overpaying for a company that is clearly struggling? Listening to the misleading claims about purchasing from these people was my biggest mistake. I wasted $5k and a month of my time trying to get a bed. What a joke. I'm now working on returning it and am bracing myself for how frustrating that process will be.
I recently bought a hybrid mattress and couldn't be more satisfied with the entire experience—from initial research to weeks of restful sleep. The ordering process was smooth, the website was informative, and the customer service was prompt and helpful with my pre-purchase questions. Delivery was timely, and the mattress arrived well-packaged. It expanded within hours with only a mild odor that faded quickly. The quality was evident right from the start. After several weeks, I've noticed a significant improvement in comfort and support. The mattress strikes a perfect balance between firmness and softness, with excellent motion isolation. I wake up feeling refreshed and without the back pain I used to have. Customer service even followed up after my purchase and was quick to assist with my questions about firmness. Overall, this mattress exceeded my expectations, and I highly recommend it to anyone seeking a high-quality option with great customer care.
My order was incomplete. They shipped the wrong parts to assemble the bed twice. Now they want me to jump through more hoops to get what I need. It's been over 10 emails, and it's been more than 2 weeks with the bed still not assembled. Terrible customer experience; I do not recommend this company.
I took my time researching before buying a new mattress and I couldn't be happier with my decision. My mattress is incredibly comfortable; I've been sleeping soundly, and the delivery was impressively quick. I'm very satisfied with my purchase!
We absolutely love our mattress! We have the original hybrid queen. It arrived quickly, and we set it up that same afternoon. Fast forward two years, and it remains the most comfortable mattress in our home—not too firm, not too soft. It shows no signs of wear and still feels brand new. I'm confident it will last for many more years. The customer service is exceptional, and I love that it's made locally.
We got this mattress for my toddler son as he transitioned to a big boy bed. He loves it, and we appreciate his newfound independence. The customer service was excellent, and they replaced the mattress when we encountered a few issues. As we consider furnishing our third bedroom, we would definitely purchase from this company again.
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