I held a checking account with this bank for several years. When I tried to transfer funds to my wife's account at a different bank, I found the website to be very confusing and unhelpful. I sent an email through their system seeking assistance but received no reply. After a second email stating my intention to close my account if I didn't get help, I still got no response. I ultimately opened an account at another bank and began withdrawing my funds gradually. Later, I checked my balance online and withdrew the remaining amount, only to receive a letter saying I was overdrawn and that I would be charged a fee. I plan to call them tomorrow to confirm my account closure and will not do business with them again. Do yourself a favor and avoid this bank.
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