As a long-time customer who usually gets things done, I was still charged a $36 overdraft fee for a minor mistake. They claim to be community-oriented, but their actions suggest otherwise, putting them in the same category as much larger banks. It's frustrating that they prioritize profit over customer care. I’ve taken out a personal loan for home improvements and always make my payments, yet I receive no offers for assistance or options. I thought overdraft fees were capped at $5 now, but they charged me $36! I’ve only had two overdrafts in six years, and it feels like they just take the money and run. I hope this profit-driven mentality changes.
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