I have to defend Hancock bank! 45 years with Hancock Bank, a loan history 3" thick and now live in Central America, get deposits into my checking acc. and wire sends to my bank here, never a problem. But, I sure did run into 2 very rude and disgusting females in the office (not tellers but management) I knew 2 people on the board and I never saw those two hateful and rude women at the bank again. They were angry they actually had to work and set me up a wire transfer service so I could send MY money to me so I could conduct business here. I believe that the service and the over all attitude of employees did go south when Whitney merged (Anything from Louisiana is not going to be that great!!) I tried 3 times to renew my expired VISA card by calling the department that handles Visa accounts, every time I got ahold of some girl named La'quisha and of course these totally untrained agents didn't know up from down, totally untrained, just could not send a card thru the mail and get it right, One of them even told me she would have it FEDEXD to me here, VISA DOES NOT FEDEX cards to any one, how can a credit card agent at some big main office be that stupid! I had to go in and do it at my bank when I flew all the way back after not having my card for a year! I have read many complaints from H/W customers thru the years and am appalled at what I have learned about such a once great bank. Banks don't pay well and it shows (Wells Fargo, Regions, Bank Corp South) have horrible women working at those bank, seems they do not care how nasty they present them selves to the banks loyal customers, why should they, they can go sell shoes at the mall if they get canned. Why are the male tellers always so polite but 'some' of the females are not? If H/W ever treats me the way I have seen from others I will not hesitate to take ALL MY MONEY and my 45 years of business to another bank in the blink of an eye! It's not Hancock that went bad, it was getting involved with Whitney that will be their down fall.
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