The Thornhill location provided a terrible experience. My partner and I had an appointment scheduled for December 20, 2025, but due to a medical emergency, we had to go to the hospital. We informed them ahead of time and did not cancel. Yet, at 11:36 AM, we received an email stating our appointment was canceled and charged $79 per person—almost two hours before the appointment. When I called to discuss it, I was told I would receive a callback after our appointment time, which never happened. I later learned that the receptionist canceled our appointment without our consent. We were unable to reach management.
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We consistently deliver a massage and facial experience of the very highest quality at a truly affordable price.
