Would give zero starts if it was possible . This company finally got in touch and sent me a link to pay to get my bag returned . I immediately paid and was advised I would receive word in 72 hours . Its now over a week with no confirmation of receipt of money or more importantly a tracking number or the bag itself .The service from this company is zero and I would avoid at all costs.This is a update after receiving your reply which is incorrect . Your information states that I should have been notified of receipt of funds - This was not done .It also advises I was to be advised when it was dispatched so to ensure someone was home to receive the item due to the fact it needed a signature . That was also not done ! which resulted in the courier trying to deliver it to a empty house as I was unaware it was on its way having received no communication from yourselves at all .Your reply is simply blaming the courier when indeed its your process that is to blame and not the courier service . This once again proves that instead of accepting responsibility you just shift the blame . I do indeed have the bag back which means thankfully my dealings are now well and truly over
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The Handbag Clinic is the world’s leading authority on luxury handbags. A one-stop service for sustainable luxury. We repair, authenticate, buy, and sell handbags and small leather goods.
