The repair to the heel of my beautiful shoe was very good. It took a while, and communication was a bit lax. However, after quite a few weeks before the repair, they contacted me to say the original method of repair wouldn’t be able to be done due to the design of the shoe. I had to ask if there was an alternative method. Which there was, and I am thrilled with the result. These were expensive shoes I had only worn once and had scraped the heel stepping down a vent and I can now wear them again!The courier took 3 attempts to get them back to me so maybe The Handbag Clinic should look at an alternative courier! DXExpress told a few porkies regarding their delivery attempts!! All sorted in the end but I had to contact DX myself… who were helpful to be fair. I would use the Handbag Clinic again, but leave plenty of time as they don’t rush! Ultimately they did a really fab job of the repair.
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The Handbag Clinic is the world’s leading authority on luxury handbags. A one-stop service for sustainable luxury. We repair, authenticate, buy, and sell handbags and small leather goods.