The handbag clinic are fine as I’ve bought bags from them a couple of times but for some reason they are letting the company down by using a terrible courier called DX delivery who have a bad reputation on trust pilot. DX lie about attempting delivery. This has happened twice to me now. I paid for next day delivery and waited at my flat all day. I have a small flat and my door bell didn’t ring once so the attempted delivery today at 13.55 was a total lie. I was at my desk by my window from midday onwards and the lying courier never turned up, no van appeared and my doorbell never rang. I won’t be buying from them again until they change to a professional delivery company. P.s I sent a message to DX now and they replied that this is an automated message sent when the driver can't make it. Terrible and unprofessional. Instead of sending a message which is understandable " due to unforeseen circumstances your delivery cannot be delivered today sorry for the inconvenience". They send a lie "your driver attempted delivery today". This undoubtedly will infuriate any customer who has been waiting at home all day !
Claim your business profile now and gain access to all features and respond to customer reviews.
The Handbag Clinic is the world’s leading authority on luxury handbags. A one-stop service for sustainable luxury. We repair, authenticate, buy, and sell handbags and small leather goods.
