Dear Handball-Store Team,
I am contacting you again regarding my return shipment number 16958273 sent to your Return Service (SPACEFOOT SAS – Service Retour).
The parcel was available for collection from 17/02/2026 to 23/02/2026, within the official 7-day timeframe indicated by the carrier. It was not collected and was therefore automatically returned to me.
The address and contact details provided were correct, and I fulfilled my obligation by sending the return within the required period. The failure to collect the parcel was not caused by any mistake on my part.
I will not assume the cost of a second shipment due to an internal collection issue. I kindly request that you provide a prepaid return label or an alternative guaranteed return solution so that the refund process can be completed.
If I do not receive a response within 7 days, I will proceed with a formal consumer complaint and initiate the appropriate payment dispute procedure.
I look forward to your prompt reply and a fair resolution.
Clara.
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Sitio de comercio electrónico especializado en la venta de material y accesorios de balonmano, incluidas zapatillas de balonmano y ropa para deportes de interior. Distribuidor oficial de las mayores marcas de balonmano como adidas, Hummel, Kempa, Nike, Mizuno, Asics, Select, McDavid, Molten, etc.
