I’ve attended 3 courses with H&L and they absolutely do great designs that are amazing to look at. The school is very popular and has a dedicated following supported. Where I think they fall down is the way in which the develop courses, which generally as quick to market as possible. At the Jane Austen inspired day course, the fabric was cheap (and was on one of my other courses too), with no backing and considering that there were so many beginners, there was no picture of the final version or even a worked piece. This negatively impacted quite a few students and this seems to be a trend they like to follow; no written instructions or picture means that you have no reference after you end the course to finish your piece.
Finally, the school runs a way of policing perceived infractions, where students are issued letters threatening you if you step out of line. I got one for being less than complimentary about the service I received on one of their WhatsApp groups.
This is not a rare occurrence and is used a lot. I have decided to take my business elsewhere because I’m not interested in being treated as a child and prefer to be treated with a level of respect pursuant to me being a customer.
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Hand & Lock has been a pioneer in luxury hand embroidery since its founding in 1767. With a rich history that began with M Hand & Company and S Lock, the company officially merged in 2001 to form Hand & Lock as we know it today. Over the years, Hand & Lock has remained at the forefront of the embroidery world, creating bespoke designs for prestigious fashion houses, up and coming artists, musicians, interior designers, costume designers, and many other creative professionals.
In addition to our bespoke embroidery services, we offer a wide range of services, including military badges and accoutrements, bespoke embroidery events, custom hand and machine embroidery and much more. Our highly skilled artisans work with the finest materials to craft intricate and luxurious designs, ensuring that each piece is a unique work of art.
One of our proudest achievements is our School for Embroidery and Creative Arts, where we offer both in-person and online embroidery courses. We aim to offer a wide range of classes showcasing as many techniques as we can, and our expert tutors are here to guide you through every stitch. We also host a variety of guest tutors who bring their unique expertise and insights to our students, fostering an environment of learning and creativity.
As a Royal Warrant holder, Hand & Lock has had the honour of working on exclusive embroidery projects for the Royal Family, including the Coronation of King Charles III. This prestigious recognition reflects our commitment to excellence and tradition, ensuring that we remain the leading name in luxury embroidery worldwide.See more
