I purchased a vehicle with a warranty from the dealer. A month later, I heard a knocking noise from the suspension and the driver’s heated seat became intermittent before failing entirely. When I contacted the warranty service, I was instructed to obtain a quote from a VAT-registered garage. After getting the diagnosis, I emailed the necessary documents but was told to upload them to their portal, which encountered a server error. I called again and was advised to email a second time. Hours later, I received an email stating my claim was denied due to wear and tear, with no phone call to discuss or any communication with the diagnosing garage. It’s hard to understand how the heated seat wiring is considered wear and tear when it’s not accessible. If the suspension components were significantly worn, they should have been flagged during the recent MOT. They’re quick to sell policies but seem to evade paying claims when issues arise. I advise against their unresponsive claims process and reconsidering their policies.
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