Review Time
First time having to make a claim and the process was very simple. I spoke to Cian, who was professional, friendly and kindly explained the breakdown of my repair. Although the outcome wasn’t as expected, Cian ensured the best possible result for me. Much appreciated Cian!
I bought this car, and Handler Protect was the guarantor at the car dealership... I had not hear about Handler before but know they are the best guys on the job! They have covered me twice now and the process was smooth and quick not time wasting, no complicated tasks, just a few simple docs and an easy email and it's done! These guys don't wast itme neither upset you! Thank you so much for the great offer reduction on my 1 year Protection, as well! You're the best!
Take the money 💴 super fast. No chance of getting any work done from them. Absolute waste of time – load of thieves like all these companies nowadays.
Paid up front thinking I’d get [the service/product/work – whatever it was], but nothing. No delivery, no results, no nothing.
Customer service? Non-existent. They make it as hard as possible for you to claim anything back. Massive list of exemptions that pretty much cover nothing – basically means you’re not covered for anything that actually goes wrong.
Don’t waste your money. Avoid this lot
The representative was incredibly helpful in explaining the entire process and simplifying everything for me. As this is my first time using a warranty for a recently purchased car, I was a bit disappointed to have to file a claim. However, I feel reassured that the situation has been managed effectively, and everyone involved has been very supportive. Many thanks!
I was really upset when I faced an issue with my car right before Christmas, but the representative came to my aid and fixed the problem swiftly. I can't express enough how well he handled my situation and how promptly his team responded. I'm truly grateful for their amazing service. Wishing everyone a fantastic Christmas and all the best! ❤️❤️🫶🙏
I purchased a vehicle with a warranty. Soon after, I noticed a knocking noise and intermittent issues with the heated seat. I reached out to the warranty service for assistance and was told to obtain a quote from a VAT-registered garage. After sending the necessary documents, I encountered issues with their portal and had to call again. Eventually, I was informed that my claim was denied due to wear and tear, without any discussion or communication with the diagnosing garage. It’s hard to believe that the heated seat wiring could be classified as wear and tear. The company seems quick to sell policies but avoids honoring claims. I recommend reconsidering their claims process and policies.
I purchased a vehicle with a warranty from the dealer. A month later, I heard a knocking noise from the suspension and the driver’s heated seat became intermittent before failing entirely. When I contacted the warranty service, I was instructed to obtain a quote from a VAT-registered garage. After getting the diagnosis, I emailed the necessary documents but was told to upload them to their portal, which encountered a server error. I called again and was advised to email a second time. Hours later, I received an email stating my claim was denied due to wear and tear, with no phone call to discuss or any communication with the diagnosing garage. It’s hard to understand how the heated seat wiring is considered wear and tear when it’s not accessible. If the suspension components were significantly worn, they should have been flagged during the recent MOT. They’re quick to sell policies but seem to evade paying claims when issues arise. I advise against their unresponsive claims process and reconsidering their policies.
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