I purchased a vehicle with a warranty. Soon after, I noticed a knocking noise and intermittent issues with the heated seat. I reached out to the warranty service for assistance and was told to obtain a quote from a VAT-registered garage. After sending the necessary documents, I encountered issues with their portal and had to call again. Eventually, I was informed that my claim was denied due to wear and tear, without any discussion or communication with the diagnosing garage. It’s hard to believe that the heated seat wiring could be classified as wear and tear. The company seems quick to sell policies but avoids honoring claims. I recommend reconsidering their claims process and policies.
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