handmadekitchens-direct.co.uk

4.4
4.4 Based on 31 reviews

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SkyLegendz73
It's cheap for a reason

The organisational management of my order was poor and I was convinced I would experience problems at some point. Unfortunately I was proved right. The kitchen is incredibly cheap compared to other competitors and in my experience it's because some of the workmanship was shoddy and the rectification process just made for more issues.
I had very poorly constructed drawer boxes. Handmade Kitchens of Christchurch agreed to replace the drawers, saying the photo evidence was awful, but failed to say until delivery was arranged that they were only replacing the 'boxes' and that I would need to organise a carpenter to unscrew the fronts and switch to the new boxes. For the sake of a few extra quid you would have thought they would have provided 'finished drawers' to draw a line under the poor work. Not so. To the end they decided to opt for 'saving a few extra quid' over turning an unsatisfied customer into one who wouldn't feel the need to right this review! If you want a hassle-free kitchen experience then shop elsewhere. If cost drives you then make the purchase but expect grief.
My finished kitchen is now great, not finished until 2 months after it was delivered, but next time I'd save up more and deal with someone else and I wouldn't recommend to friends.

3
Date of experience: Apr 28, 2014

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