When the statement starts with 'what went wrong this time', should let you know that the company is very poor. AOI was great until Hangar bought them. The Indianapolis Indiana office is the one that has such poor quality of work. I have worked with them since Dec 8 2022 and my left crowboot still isn't ready (after being remade). I have band aids on the bottom of my foot as I have charcot. And the bones stick out on the bottom and the side of my foot (thus the need of a crowboot). If you have a doctor wanting you to go to Hangar, run like the wind and find another place of business!
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