Hanover should be embarrassed to be affiliated with something so mediocre. Obviously, no Hanover senior manager or executive has ever called for roadside assistance -- or maybe they all know it is unusable and have separate real private coverage. Impossible to use roadside assistance. Outsourced operator that was unable to hear my information due to noise in his office. Operator needed all my personal information and VIN and email and phone number and policy number to know if I was a customer? Still couldn't verify my account? Absolutely not worth adding this add-on cost to your policy.
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