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We carried an (E&O) policy w/ Hanover Insurance Group specifically to protect our business when claims alleging professional negligence arise.
When a lawsuit was filed against us based on our role as property manager, Hanover refused to provide a defense after being long term customers with 0 claims, instead they chose to selectively rely on coverage arguments and disputed facts they believed justified denial. However they missed the fact that based upon well-established insurance laws, those arguments still do not eliminate an insurer’s duty to defend!
Rather than defending under a reservation of rights, Hanover left our business exposed at the very moment coverage was needed. Businesses purchase professional liability insurance for protection, not to be abandoned at the first sign of legal action.
This was a wrongful denial of defense and bad-faith claims handling, and we are currently beginning all legal remedies against them. So no we do not recommend them whatsoever! We strongly recommend that any business carefully evaluate Hanover’s claims practices before relying on them for any claim coverage!
I reached out to verify the status of my auto and car policies, but the representative asked me to spell my name multiple times and send several emails. After spending 15 minutes on the phone, she informed me that she couldn't provide the information and suggested I contact my agent instead. This occurred at 11:00 AM.
I have had Hanover for several years and got a notice that they were going to send a company out to look over my property. They came out and said a tree branch was to close to my house and I didn't have steps to a back door that I don't use. Hanover sent me a notice that said if it wasn't corrected in three weeks my policy would be canceled. A week later I got two flyers for tree service and removal! I let them cancel my policy and went with another company. Hanover ended up charging me for the next month after they canceled me and then without warning sent me to collection for none payment for the month after I was canceled! I have lived in my house for forty + years and never had a claim or problem with the tree. I think the whole inspection was a scam! It's a shame they treat people like this!
⭐☆☆☆☆ (1 out of 5 stars)Title: Loyal for 15 Years(+-) – Canceled After Minor ClaimsI’ve been a loyal Hanover customer for approximately 15 years, paying out between 45,000- $60,000 in premiums during that time. For the majority of those years, I had a clean driving record with no accidents or claims auto and Home. Only recently did I have three minor liability claims within a couple of years—none involving any apyout to my own vehicles, and Hanover paid out about $15,000 total for three minor accidents.Despite my long-standing loyalty and clean history, they canceled my policy shortly after those incidents. No consideration for the thousands I’ve paid or the many claim-free years. On top of that, their premiums have always been high, and customer service was neither professional nor unprofessional—not what you'd expect after being with a company for over a decade.Bottom line: They profited significantly off me, then dropped me when I finally needed them. Disappointing and disheartening. Be cautious before trusting your long-term business to them.
Terrible. After going through the process, and them having my car, they are saying I need a title from CT. There are no DMV appointments before a multi month trip I'm taking and they are saying I'll just have to wait? Like I won't need the money before then? Absolutely pathetic.
Hanover should be embarrassed to be affiliated with something so mediocre. Obviously, no Hanover senior manager or executive has ever called for roadside assistance -- or maybe they all know it is unusable and have separate real private coverage. Impossible to use roadside assistance. Outsourced operator that was unable to hear my information due to noise in his office. Operator needed all my personal information and VIN and email and phone number and policy number to know if I was a customer? Still couldn't verify my account? Absolutely not worth adding this add-on cost to your policy.
Hanover did the right thing! I had Hanover Insurance and moved to Maine, so I had to switch to another company because they did not cover Maine. I had gone through a divorce recently, and we separated the insurance policy, but it was not separated correctly. The credit was sent to my ex-wife by mistake and Hanover had their teams go over the entire thing and ended up sending me the full credit I deserved. It was not an easy or short process, but they dotted their I's and crossed their T's to make sure that everything was correct. I would use Hanover again if I move again or if they decide to cover Maine and they were competitive!
Our Agent Bill Steele. He provided information needed, helped us complete the forms, saved us money, set up ACH auto pay, etc. He made the renewal of our Errors and Omissions Commercial Liability Policy a breeze. Very helpful - always available. He could not have done a better job for us!!!
My RAV4 was totaled (not by me) and everyone at Hanover Insurance was immensely helpful. I was very stressed-out and they patiently explained everything to me and held my hand (not literally!) throughout the entire process of having my RAV4 appraised and getting a rental car. I have nothing but positive words for our adjuster, etc.
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