We carried an (E&O) policy w/ Hanover Insurance Group specifically to protect our business when claims alleging professional negligence arise.
When a lawsuit was filed against us based on our role as property manager, Hanover refused to provide a defense after being long term customers with 0 claims, instead they chose to selectively rely on coverage arguments and disputed facts they believed justified denial. However they missed the fact that based upon well-established insurance laws, those arguments still do not eliminate an insurer’s duty to defend!
Rather than defending under a reservation of rights, Hanover left our business exposed at the very moment coverage was needed. Businesses purchase professional liability insurance for protection, not to be abandoned at the first sign of legal action.
This was a wrongful denial of defense and bad-faith claims handling, and we are currently beginning all legal remedies against them. So no we do not recommend them whatsoever! We strongly recommend that any business carefully evaluate Hanover’s claims practices before relying on them for any claim coverage!
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