I ordered a bed for my son and paid a £25 delivery fee for a quick setup in his room upstairs. First issue: I received a message Thursday night stating the bed would arrive between 7:15am and 9:15am on Friday. Since it’s a small room, I got up early to take apart his cot bed and prepare the space for the boxes. My husband took the cot bed to the skip, and I cleared my schedule to assemble the new bed. At 8:23am, I got a message saying there was an issue and I would receive an update in 48 hours. After dismantling my son’s bed, I called for clarification. I was informed there wasn't enough space on the lorry, but they might fit it onto another vehicle later. I received an email at 11:43am indicating it was on a backup vehicle and that the driver would call 30 minutes before arrival. At 1:39pm, I saw on the app that it was out for delivery. By 5:10pm, I still hadn’t heard anything, so I called again. I was told the truck would leave at 6pm, with several deliveries before mine. When I asked for an estimated time, I was told around 8pm but advised to call back at 7:15pm for an update, though I doubted it would help. The bed finally arrived at 9:40pm, far too late for me to assemble it; my son had to sleep on the sofa at 7pm. When it arrived, the scanning code didn't work, and I had to wait for the delivery person to call the office for a code—adding to the chaos on a Friday night. The next morning, I started building the bed only to find the first set of screws was missing. I attempted to use the 'missing parts' form online, but it wouldn’t let me submit without a photo, and I couldn’t upload one! A frustrating process. I tried to call for help, but the lines were closed for the weekend. It seems my 3-year-old will be on the sofa for a few more nights until the parts arrive and I can build the bed (I work Monday to Thursday). This has been an enormous headache. I wouldn't recommend this service; there are much better furniture suppliers that offer superior service.
Claim your business profile now and gain access to all features and respond to customer reviews.
