We booked with happycampers 5 months in advance a campervan to travel new zealand 2 weeks in the north and two in the south. A month before our trip we realized that all the ferries between the north and south island were fully booked. In our original booking from happy campers we selected the option „ferry booking“, however we were never contacted by the company regarding our crossing date or given a voucher to book the ferry ourselves. Since it was not possible to cross to the south island we contacted kiwicampers for a partial refund and to bring the campervan back 2 werks early. Not only was the refund denyed (which would have been fine with us) but also they said we have to pay an additional 1000$ because we would bring back the van at the pickup location in Auckland and not drive the van to Christchurch! The customer service was very stubborn and would not try to reach a solution. They provided us a ferry booking two weeks after our desired crossing date, which would have ment we would have to skip the south island and spend 4 weeks in the north.
Also the vans are more expensive than on other more reputable companies and offer little to no insurance even if the price is already so high.
Horrible company, horrible customer service, if I could i would leave 0 stars!
Claim your business profile now and gain access to all features and respond to customer reviews.
Happy Campers offers great low cost campervan hire options for any tourist coming to New Zealand. If you’re looking for a reliable and cheap campervan, then with a ‘Happy Camper’ you’ll be well on the road towards a stellar New Zealand holiday.
