Review Time
We booked with happycampers 5 months in advance a campervan to travel new zealand 2 weeks in the north and two in the south. A month before our trip we realized that all the ferries between the north and south island were fully booked. In our original booking from happy campers we selected the option „ferry booking“, however we were never contacted by the company regarding our crossing date or given a voucher to book the ferry ourselves. Since it was not possible to cross to the south island we contacted kiwicampers for a partial refund and to bring the campervan back 2 werks early. Not only was the refund denyed (which would have been fine with us) but also they said we have to pay an additional 1000$ because we would bring back the van at the pickup location in Auckland and not drive the van to Christchurch! The customer service was very stubborn and would not try to reach a solution. They provided us a ferry booking two weeks after our desired crossing date, which would have ment we would have to skip the south island and spend 4 weeks in the north.
Also the vans are more expensive than on other more reputable companies and offer little to no insurance even if the price is already so high.
Horrible company, horrible customer service, if I could i would leave 0 stars!
A remarkably straightforward experience. The sleeper station wagons had spacious interiors. The tyres were in excellent condition. No issues whatsoever... The electric sliding rear doors were a nice addition. Overall, a fantastic value for an economical vehicle. This is, without a doubt, the best camper service I’ve used in recent years.
First of all, you are one of the best-priced services. I appreciated that there were no advertising stickers on the vehicle and that it was a well-loved car! Your staff was very friendly during pick-up and drop-off. Any questions I had via email were answered promptly. I loved the experience with the simplest van you offer... it had everything I needed. Thank you!
Not the vehicle I reserved. The one I booked was apparently unavailable, but I was not informed. Also, when it claims to have everything needed for cooking, apparently that did not include a pan or pot! I had to purchase these myself and donated them at the end of the trip. Overpriced for something not fully equipped.
Manage your expectations… Given the very competitive pricing, the van clearly has high mileage. When issues arose, the rental service was very responsive. We had to change vans after 5 days due to various warning lights. The second van also had warning lights but lasted the remaining 25 days. The van key broke in the lock. They seemed accustomed to it, having several spare keys available. Lastly, you won’t find the previous name on Google anymore; you need to search for the new name.
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Happy Campers offers great low cost campervan hire options for any tourist coming to New Zealand. If you’re looking for a reliable and cheap campervan, then with a ‘Happy Camper’ you’ll be well on the road towards a stellar New Zealand holiday.
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