Overall, our experience traveling around Iceland with the camper van was very beautiful. The van allowed us to explore incredible landscapes and enjoy the freedom of moving around the country, which made the trip memorable.However, the customer service was unfortunately disappointing in several moments.When we arrived, we had difficulty finding the meeting point. We called for assistance, but instead of receiving clearer directions, we were repeatedly told to “read the email.” The problem was that we had already been waiting at the meeting point indicated in the email for more than an hour and no one showed up. In that situation, more helpful guidance would have been greatly appreciated.Additionally, we paid extra for the inverter, but it was not working during the trip.At the end of the rental, we informed the staff that we would arrive slightly late due to traffic. When we arrived at 16:45, the office was already closed and the employees were outside. We were ready to leave the van without a formal check-out if needed, but when we asked for instructions on how to proceed, Ljiljana simply replied that the office was closed and that her work shift had already finished, without giving us any guidance on what to do.The trip itself was wonderful and the camper experience in Iceland is fantastic, but the lack of assistance and courtesy from the staff significantly affected the overall service experience.
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Happy Campers is a family-run campervan rental with locations in Iceland and South Africa. We offer the simplest and Happiest way of traveling.
