Review Time
Wanrning ! DO NOT USE THIS COMPANY. I made an appointment with Happy Camper to service my motorhome and was given an appointment for Saturday 11th April 2026 at 8.00 am. The appointment was then passed over to a garage next door to Happy camper called Fast Lane Autocare Autocentres. I had to go from Ormskirk to Chorley to pick the motorhome up then from Chorley to St Helens to Fast Lane Autocare. I was bombarded with txts from Fast Lane Autocare as to being on time for the appointment. I turned up at 7.45am to a garage all locked up . i could see a few cars outside and a guy with a caravan. I waited for an hour and no one turned up to open up. Happy camper was closed aswell. I rang the two phone numbers as did the people outside with no answer. I left at 9.00am as i had enough of the waiting . decided to ring all morning till 12 noon and no answer from both companies. DO NOT USE THESE TWO COMPANIES AS THEY WILL COST YOU TIME AND MONEY. DISGUSTED AND FUMING..
Wanrning ! DO NOT USE THIS COMPANY. I made an appointment with Happy Camper to service my motorhome and was given an appointment for Saturday 11th April 2026 at 8.00 am. The appointment was then passed over to a garage next door to Happy camper called Fast Lane Autocare Autocentres. I had to go from Ormskirk to Chorley to pick the motorhome up then from Chorley to St Helens to Fast Lane Autocare. I was bombarded with txts from Fast Lane Autocare as to being on time for the appointment. I turned up at 7.45am to a garage all locked up . i could see a few cars outside and a guy with a caravan. I waited for an hour and no one turned up to open up. Happy camper was closed aswell. I rang the two phone numbers as did the people outside with no answer. I left at 9.00am as i had enough of the waiting . decided to ring all morning till 12 noon and no answer from both companies. DO NOT USE THESE TWO COMPANIES AS THEY WILL COST YOU TIME AND MONEY. DISGUSTED AND FUMING..
Overall, our experience traveling around Iceland with the camper van was very beautiful. The van allowed us to explore incredible landscapes and enjoy the freedom of moving around the country, which made the trip memorable.However, the customer service was unfortunately disappointing in several moments.When we arrived, we had difficulty finding the meeting point. We called for assistance, but instead of receiving clearer directions, we were repeatedly told to “read the email.” The problem was that we had already been waiting at the meeting point indicated in the email for more than an hour and no one showed up. In that situation, more helpful guidance would have been greatly appreciated.Additionally, we paid extra for the inverter, but it was not working during the trip.At the end of the rental, we informed the staff that we would arrive slightly late due to traffic. When we arrived at 16:45, the office was already closed and the employees were outside. We were ready to leave the van without a formal check-out if needed, but when we asked for instructions on how to proceed, Ljiljana simply replied that the office was closed and that her work shift had already finished, without giving us any guidance on what to do.The trip itself was wonderful and the camper experience in Iceland is fantastic, but the lack of assistance and courtesy from the staff significantly affected the overall service experience.
Disgusted with service ,went to collect van after it being serviced and door lock was hanging off ,denied how this was done .collected it 2 weeks later ,inspected it when we got home and kitchen tap was missing they denied all resposibity and weve had to sort it ourselves ,never ever use this company
We had a great experience with Happy Campers from start to finish. The van was clean, comfortable, and fully equipped with everything we needed. The team was super friendly and helpful, and the pick-up and drop-off process was smooth and easy.We would definitely choose them again and highly recommend Happy Campers to anyone looking for a stress-free campervan experience!
We rented a camper to travel around Iceland, and our experience couldn’t have been better. From the very beginning, we felt truly well taken care of. Bartosz picked us up at the airport and explained everything clearly, with great positive energy — the perfect start to our adventure.The camper was absolutely perfect — we didn’t have a single problem during the whole trip. It gave us total peace of mind and allowed us to enjoy Iceland to the fullest.When we returned the camper at the end of our journey, Ola greeted us. Even after a long day of work, she was kind and patient with us, which we really appreciated after so many hours on the road.We highly recommend this company — they were a key part of making our trip to Iceland truly unforgettable.Thank you for everything! 🚐✨
Do not rent a van from happy campers. Their vans are not safe and you will end up paying out of pocket to fund the repairs / maintenance of these vehicles. When we got our first van, there was multiple warning lights illuminated on the dashboard, including the "check engine" light. We alerted customer service but they said not to worry about it. Fast forward several days to when our van completely stopped working: 1. They offer "24 hour road side assistance". However, this means you can call their hotline and they will send out a local mechanic that you pay for. We were charged $520 USD for a mechanic to come out for 5 minutes, and he did not fix anything. 2. No matter what, they will say it was your fault that the van broke down. First they told us that we must have left too many electronics plugged into the car and the battery died. However, jumping the vehicle did not fix the issue. Once Happy Campers realized the battery wasn't the problem, they asked us what country we were from....Since we are from the United States, they automatically decided that we put gasoline in the diesel engine (diesel handles are green in America, whereas the gas lever is green in Iceland). We were very cautious, are 100% confident we did not put gasoline in the tank, and have the receipts to prove it. 3. The company is demeaning and untrustworthy. We told them there is no way we put gasoline in the engine and offered to provide every single receipt showing we only used diesel. However, the manager said he didn't care about what the receipts showed and that it was our fault hands down. 4. Happy Campers is fraudulent and manipulative. Since we were stranded, the only solution was to have another van driven out. However, they were only willing to assist us after forcing us to sign a document "admitting fault" and charging over $4,000 USD for the second vehicle. Please note: second vehicle also had the check engine light on. It took 24 hours to get the second vehicle and we missed many spots that we were really looking forward to on our trip to Iceland. I will say, Iceland is amazing and we loved every aspect of the trip except for Happy Campers. I strongly recommend going with another van company for your own safety. The "24 hour road side assistant" admitted that most of their vehicles have multiple warning lights illuminated at all times.
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Happy Campers is a family-run campervan rental with locations in Iceland and South Africa. We offer the simplest and Happiest way of traveling.
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