Do not rent a van from happy campers. Their vans are not safe and you will end up paying out of pocket to fund the repairs / maintenance of these vehicles. When we got our first van, there was multiple warning lights illuminated on the dashboard, including the "check engine" light. We alerted customer service but they said not to worry about it. Fast forward several days to when our van completely stopped working: 1. They offer "24 hour road side assistance". However, this means you can call their hotline and they will send out a local mechanic that you pay for. We were charged $520 USD for a mechanic to come out for 5 minutes, and he did not fix anything. 2. No matter what, they will say it was your fault that the van broke down. First they told us that we must have left too many electronics plugged into the car and the battery died. However, jumping the vehicle did not fix the issue. Once Happy Campers realized the battery wasn't the problem, they asked us what country we were from....Since we are from the United States, they automatically decided that we put gasoline in the diesel engine (diesel handles are green in America, whereas the gas lever is green in Iceland). We were very cautious, are 100% confident we did not put gasoline in the tank, and have the receipts to prove it. 3. The company is demeaning and untrustworthy. We told them there is no way we put gasoline in the engine and offered to provide every single receipt showing we only used diesel. However, the manager said he didn't care about what the receipts showed and that it was our fault hands down. 4. Happy Campers is fraudulent and manipulative. Since we were stranded, the only solution was to have another van driven out. However, they were only willing to assist us after forcing us to sign a document "admitting fault" and charging over $4,000 USD for the second vehicle. Please note: second vehicle also had the check engine light on. It took 24 hours to get the second vehicle and we missed many spots that we were really looking forward to on our trip to Iceland. I will say, Iceland is amazing and we loved every aspect of the trip except for Happy Campers. I strongly recommend going with another van company for your own safety. The "24 hour road side assistant" admitted that most of their vehicles have multiple warning lights illuminated at all times.
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Happy Campers is a family-run campervan rental with locations in Iceland and South Africa. We offer the simplest and Happiest way of traveling.
