happycampers.is

Faulty equipment and poor customer support

I had an extremely disappointing experience with Happy Campers that I feel compelled to warn other potential renters about. What was supposed to be an exciting adventure turned into a series of frustrations and unexpected expenses.Delayed Pickup:Our rental began on a bad note with a delayed pickup. Despite the booking confirmation email stating an 8:00 AM pickup from our accommodation in Keflavik, the van didn’t arrive until after 8:30 AM. The Happy Campers support team stated that we should have seen the 8:15 pickup time stated on the website, although this conflicts with the email confirmation we received. This delay caused us to miss our activity reservation.Hygiene and Faulty Equipment:The condition of the camper van was appalling. Upon pickup, the interior was dirty with noticeable dirt and hair. We had to extensively clean the cooking tools and utensils before use, and several advertised items were missing altogether. The provided sheets were stained, and all the zippers were broken, which compromised cleanliness and comfort. Sharp metal was protruding from the corner of a bench, which damaged multiple pairs of our outdoor pants and posed a serious safety hazard.Shortly after starting our journey, the cooking pan broke off its handle, rendering it unusable. Despite reaching out via the chat function on the provided tablet, support was unhelpful in locating a replacement store. We were unable to cook meals for a few days until we could find an open store to purchase a replacement pan ourselves, adding unnecessary stress to our trip. We were told reimbursement would be possible with a receipt although we have not received this yet.Tablet Malfunction and Navigation Errors:The tablet provided as part of the rental package was more of a hindrance than a help. It frequently disconnected from WiFi, and halfway through our trip, the navigation function ceased to operate altogether. In attempts to visit Happy Campers’ suggested waterfalls, the tablet directed us onto unsafe private roads on two occasions, resulting in our camper getting stuck for hours and requiring emergency roadside assistance which cost us $821. This would not have happened if the tablet had provided reliable directions.The Happy Campers support team responded to this concern by saying that the tablet GPS is known to be faulty. If we had known that the service was unreliable then we would have happily used Google Maps on our own devices to navigate more efficiently. Overall, these issues severely impacted our travel experience. We spent over $1000+ USD and several hours of our vacation time due to the faulty equipment that was provided with our rental. I reached out to customer support after our trip and was disappointed and shocked to hear that they seemed to blame us for most of the issues we experienced during our rental. Considering the magnitude of these issues, I requested reimbursement for some of the expenses incurred due to their faulty service and equipment. However, the resolution process has been slow and unresponsive.I cannot recommend Happy Campers to anyone. Their lack of cleanliness, faulty equipment, and unhelpful support made what should have been a memorable trip into a series of headaches and financial losses. Save yourself the trouble and choose a different rental company.

Date of experience: Apr 28, 2024