I contacted the service for help with water backing up into my kitchen, describing it as a 'blocked sink' based on my observations. Unfortunately, the root cause was never accurately identified. The engineer noted uncertainty regarding connections to other properties, yet the final report concluded the issue was internal to my unit. No CCTV inspection or tracing was conducted, despite the uncertainty. This left me with a conclusion that contradicted both the symptoms and the engineer’s own observations. When I raised concerns about the incomplete assessment, they were dismissed. The company relied solely on my initial description instead of providing a technical evaluation. As a customer, I can only relay what I see; it’s the engineer’s duty to determine the actual cause with due diligence. Ultimately, I paid the invoice to avoid further stress, but the experience eroded my trust in their evaluation and handling of my issues. I hope future customers receive a more thorough investigation.
Claim your business profile now and gain access to all features and respond to customer reviews.
