Review Time
I reached out to a service for help with water backing up into my kitchen, describing the issue as a “blocked sink” based on my observations. Unfortunately, the true cause was never accurately identified. The engineer noted uncertainty about whether other units were connected to the same pipework, yet the final report claimed the problem was internal to my unit. No CCTV examination or tracing was conducted despite this uncertainty, leading to a conclusion that contradicted both the physical symptoms and the engineer’s own comments. When I raised concerns about the incomplete assessment, my issues were ignored. The company seemed to rely solely on my initial description, treating it as a technical diagnosis, which it was not. As a customer, I can only describe what I observe — it is the engineer's duty to determine the actual cause with appropriate care and expertise. Though I reluctantly paid the invoice to avoid further stress, the experience left me doubtful about the accuracy of their findings and the handling of my concerns. I hope future customers receive a more thorough and clear investigation than I experienced.
I scheduled a service the day before and was given a four-hour window. They failed to show up or even call. When I reached out to express my dissatisfaction, the representative suggested I cancel and find another provider. This was incredibly unprofessional. I’m not allowing them in my home. After their response, I want to clarify that I was firm, not aggressive, about their lack of professionalism. I called an hour before the window closed and again when it ended, essentially doing their job by reaching out. They should improve their service instead of portraying me as aggressive. The only issue that ruined my day was their unprofessionalism when I sought help for my flooded kitchen sink.
I contacted the service for help with water backing up into my kitchen, describing it as a 'blocked sink' based on my observations. Unfortunately, the root cause was never accurately identified. The engineer noted uncertainty regarding connections to other properties, yet the final report concluded the issue was internal to my unit. No CCTV inspection or tracing was conducted, despite the uncertainty. This left me with a conclusion that contradicted both the symptoms and the engineer’s own observations. When I raised concerns about the incomplete assessment, they were dismissed. The company relied solely on my initial description instead of providing a technical evaluation. As a customer, I can only relay what I see; it’s the engineer’s duty to determine the actual cause with due diligence. Ultimately, I paid the invoice to avoid further stress, but the experience eroded my trust in their evaluation and handling of my issues. I hope future customers receive a more thorough investigation.
I am very pleased with the service. They arrived during the scheduled time to unblock a drain that had not been properly addressed by a previous contractor. The technician was friendly and did an excellent job. Thank you! I would definitely recommend them.
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