I reached out to a service for help with water backing up into my kitchen, describing the issue as a “blocked sink” based on my observations. Unfortunately, the true cause was never accurately identified. The engineer noted uncertainty about whether other units were connected to the same pipework, yet the final report claimed the problem was internal to my unit. No CCTV examination or tracing was conducted despite this uncertainty, leading to a conclusion that contradicted both the physical symptoms and the engineer’s own comments. When I raised concerns about the incomplete assessment, my issues were ignored. The company seemed to rely solely on my initial description, treating it as a technical diagnosis, which it was not. As a customer, I can only describe what I observe — it is the engineer's duty to determine the actual cause with appropriate care and expertise. Though I reluctantly paid the invoice to avoid further stress, the experience left me doubtful about the accuracy of their findings and the handling of my concerns. I hope future customers receive a more thorough and clear investigation than I experienced.
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