I had a frustrating experience with HappyGira’s customer service. I requested an exchange for a smaller playpen size, but was told they only accept returns if the item is damaged. To make matters worse, they refused to provide a return label and asked me to ship it back at my own expense to Singapore. So much hassle for a new mom who’s already juggling so much, and trying to make sense of the vague and roundabout emails from their customer service manager, Lila. While their tone was polite, the lack of clear, practical support and rigid policies made the whole process unnecessarily stressful. I really hope they improve their return and exchange policies.
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