Review Time
I ordered the pregnancy pillow for a friend and it was very poor quality. This company is awful! The company charged my credit card immediately and then took over 30 days to receive the pillow. They ignored my requests for an update on shipping. The pillow was over $100 and was such poor quality! It didn’t look anything like the picture on their website. It was thin and the stuffing was coming out. I immediately attempted to return it and was told they only accept returns for “defective” items. I explained that this item was defective because it was such poor quality and they said I would have to return it to Singapore. When I requested a return to a US address I never heard back from them again. I suspect this is NOT a US company! What a waste of money!
This is an absolute scam. They took 8 weeks to send the playpen I ordered and when it finally arrived it was missing parts. Now they are not responding to my emails and are not offering a refund. Keep in mind, I am trying to keep my baby safe with the playpen I had hoped to use.
I had a frustrating experience with HappyGira’s customer service. I requested an exchange for a smaller playpen size, but was told they only accept returns if the item is damaged. To make matters worse, they refused to provide a return label and asked me to ship it back at my own expense to Singapore. So much hassle for a new mom who’s already juggling so much, and trying to make sense of the vague and roundabout emails from their customer service manager, Lila. While their tone was polite, the lack of clear, practical support and rigid policies made the whole process unnecessarily stressful. I really hope they improve their return and exchange policies.
The customer service is extremely poor. I placed an order on 12/11, and they contacted me on 12/15 to inform me that the playpen I ordered was unavailable. I selected a different one, but the representative refused to refund the price difference until delivery. Now, they aren't responding to my emails while I wait for the rest of my order, which was intended for Christmas, and today is 12/30.
Caution! This is NOT made in the USA! They present themselves as a US-based company, but that's misleading! The shipment comes from China - this company is not honest! I ordered a playpen on November 15, expecting it to arrive within a week, only to discover it isn't shipped from their facility in Oregon. What is going on? Now it says it won't arrive for another 30 days, which exceeds the expected shipping time, even more than what is stated on their misleading website. Please be careful if you aim to support American-made businesses.
Ordered a Baby Playpen. It took 3.5 weeks to arrive even though it is supposed to be from the USA. When it finally arrived, it was It damaged. It is cheap quality. The mat doesn't fit into the playpen correctly. The mat is cheap plastic. And I really couldn't put into words how difficult it was to build. DO NOT BUY FROM HERE.
I got the adult accessible playpen which has the door so I can enter without having to step over. It’s super helpful for grandparents to use since it’s a lot harder for them to step over the walls! The shipping was really fast! I built the playpen really fast and I love that the playpen didn't have any weird smell right after opening the box! I would definitely purchase again from HappyGira if I needed another playpen!
My second experience with this company was even better than the first. This time, my order was shipped from their New Jersey warehouse and arrived in just two days.For potential buyers concerned about shipping times, I highly recommend reading their shipping policy. They are very transparent about their process and even offer expedited options. It's clear they are a genuine company focused on honesty and growth. They're actively working to expand their inventory for faster shipping, which is exciting to see for this growing startup.The product itself is excellent. Keep up the great work!
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