I ordered the natural timber playpen which worked fine for about 8 months, during which we did not collapse or move it at all. The latch is awkward to use and it just didn’t seem worth the $300 price tag but we were fine with it. Then we tried to reshape it and one of the plastic hinges broke, and one section totally fell apart with the wooden rods falling out- they seemed loosely glued in. I contacted customer service to replace the hinge and after proving the break with a video (this is reasonable) - and they offered to replace the piece for free. The catch was that they’d only wave the shipping fee if I left a positive review on this site. Sorry but bribing for positive reviews doesn’t sit right with me. So here is my honest review and I’ll pay for the shipping so my son’s playpen remains functional. You literally have to check a box saying you haven’t received an incentive to leave a review on Trustpilot!
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