I purchased several items from SKIMS as birthday gifts for my partner. After reviewing the purchases, I realized I had chosen the wrong sizes. I chose Happy Returns at my local Staples in Harrison, Ohio for the return process. This was my first time, and I wasn’t sure how it worked. The female associate scanned everything except one item—the “FITS EVERYBODY THONG | OCHRE - OCHRE / M” that was still in the package. I didn’t know a confirmation email would be sent to the email address on file, so I left the store. In my view, the process was flawed because this associate miss scanning one item, effectively allowing it to be taken without being recorded. Return ID: HRVW7J4U
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The in-person Return Bar for online purchases