Review Time
I had a terrible experience with returns. I received a return QR code and sent back an item through the post office, but I didn’t get any updates until I was informed that my return had expired. When I reached out, I received a patronizing message explaining that the expired QR code meant the return period was over (very helpful!). Now, they have my item for free, and I’m left without a refund.
Terrible experience. I received a return QR code and used it to send back an item via the post office. I didn’t hear anything until I got an email saying the return had expired. When I contacted them, I received a condescending response explaining that the expired QR code meant the return period had ended (very helpful!). So now, they have my item for free, and I’m without a refund.
My initial return experience was not positive. I received confirmation and a receipt after dropping off my items for return. However, the retailer claimed they hadn’t received any information about the items being shipped. They informed me I had to wait 15 business days for any action to be taken. When I contacted customer service, I was left frustrated as they kept directing me back to the retailer. I won’t be using this service again.
I ordered a few shirts recently. The fleece shirts didn’t fit, and the flannel shirts were poorly made, prompting me to return them. I opted for this service, but it indicated that my package hadn’t been delivered, preventing the return. After contacting customer service, I learned they needed 24 hours post-delivery to initiate a return. The next day, I was told it was now 3 days. Eventually, I could start the return, but only for store credit. Customer service then informed me they mistakenly thought it was a gift due to a name discrepancy. I’ve reached out multiple times, but their responses have been unhelpful. This service does not live up to its claims.
Avoid this return service! The process seems simple but I ended up losing both my returned items and my money. They scanned my items and claimed the receipt was sent to my email, but after two days, I still hadn’t received it. When I went back to the store, they said it had already shipped and couldn’t help track it. A month later, the retailer still hasn’t received it. I’m out both the merchandise and the refund.
I mistakenly mixed up two items for return, and despite being in the proper packaging, my error went unnoticed, leading to a shipment to the wrong company. Customer service was responsive but ultimately unhelpful, stating they couldn’t reroute the item despite my offers to cover costs. After hours of follow-up, I learned the retailer couldn’t locate my item due to a high volume of returns. I’m disheartened that a service focused on returns had no process to assist me effectively. I won’t be purchasing from either company again.
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