The worst return management ever. UPS fedex or whatever other vendor shouldn’t be blamed for how this “happy returns” work. Because I looked into the process of how it works. It’s a very long process if I was the worker taking care of it. Take the item out, scan the barcode on the package. Don’t have the original package tell the customer to call them to get it fixed. Also why put “I prefer images over scanning the bar code” and “I don’t want to touch the item” if the policy is to scan the damn bar code on the package? I’m just standing there as the associate shows me the process and everything on there, It’s ridiculous how they manage this. Process is too LONG it’s frustrating for me as a customer and the associate.
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The in-person Return Bar for online purchases