harborthorne.com

1.3
1.3 Based on 130 reviews

...

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AB83
Absolute SCAM!! Avoid!!

HORRIBLE, cheap looking jacket. They scammed me and sent me 2 X-Large when I only ordered ONE medium. They added an extra to my cart without my knowing until the end. They will automatically add extra items to your cart and you have to manually remove each one which is sneaky. When I tried to dispute the second jacket being added to my cart, they basically said too bad, send the second one back when it arrives. When they arrived they sent me two X large jackets instead of medium and refused to pay for the return shipping. The return shipping from Australia was going to cost more than the jacket. PayPal couldn’t help me so I ended up disputing with my bank and they confirmed this company is dodgy and they have previously received complaints from other people about this store. AVOID! They are a scam and hope you won’t send the jackets back so they keep your money anyway. The quality was so bad. It looked like it was from a thrift store. It was a horrible, stressful experience and they kept ignoring my emails or taking days to reply. They were at fault by sending X-Large instead of medium. The weight of 2 X-Large jackets is insane. I would have been happy to return the second jacket if it was a medium but me sending back two X-Large jackets because they made a mistake with the sizing is unreasonable. And i should not have to pay for shipping for their error. For the fact that the bank confirmed that they are a scam after they conducted their investigation is enough for me. Do not shop here!

1
Date of experience: Nov 19, 2024

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