I purchased a hoodie for my son as a Christmas gift. The website claimed it was "100% premium cotton," but what I received was a flimsy, shiny polyester item that feels cheap. I paid $50, which was definitely not worth it. I immediately sought a return and refund, but the support team has been uncooperative, claiming they have no record of my order. After involving a payment platform that confirmed my purchase, they still refuse to give me a return shipping address. Now, they want photos of the item to 'verify' it, adding more obstacles each day to complete the return. I'm grateful for the payment platform's assistance; otherwise, I doubt this seller would even pretend to issue a refund. Despite multiple messages over four days, I have yet to receive any return instructions. I forwarded all communications to the payment platform and obtained an address, but I fear the seller will dispute it once I ship the item. I deeply regret spending my money here and would advise others to steer clear of this questionable site.
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