The service promotes the watch's sturdy design and capability for tough conditions, yet I took great care of this watch. After just 12 months, the screen went blank, and I was informed it was a hardware issue, with only a 50% discount offered for a replacement. I refuse to spend more money for potentially another year of use. I'm really let down that communication is limited to online only, with no chance to discuss matters over the phone. Given the price and their claims, I expected it to last much longer! I had higher hopes for a company that is locally owned; they need to stand behind their product.
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