I ordered new ear pads (oval) at jbl.se for my daughter's headphones (JBL Tune 720BT). No instructions were included on how to remove the old ear pads and installing the new ones. I contacted Harman (owner of JBL) via chat. The "agent" couldn't help me and instead escalated the matter to a product specialist for further assistance.The next day, I received an email from the same person with instructions that later turned out to be incorrect. I tried following them in reverse to remove the old ear pads, but without success. I then replied, asking for clarification. A new email arrived with a link to a YouTube video, not uploaded by JBL or Harman though. It was for the Tune 500BT, which has round ear pads and are mounted differently than the ones on the 720BT.I responded again, asking if they were serious and if they even knew what the ear pads for the 720BT looked like. Nearly 3 weeks later, I still haven't received a reply. I eventually found several YouTube videos for the 720BT myself.
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Harman International Industries, Inc., commonly known as Harman, is a subsidiary of South Korea-based Samsung Electronics that produces, designs and engineers connected products for automakers, consumers and enterprises worldwide, including connected c...