Had a humiliating run in with a person (either the manger herself or office staff) at the branch at 2171 Broadway in NYC. They had two public restrooms available to customers (specifically indicated on signs) in the lower level. I was experiencing severe stomach distress. One was occupied, so I was going to enter the other available, when the worker in question came out and refused to let me use the available one, saying it was for her "private use." I said it did not say that, and that I had a right to use it. In addition, I asked her for her compassion as I was in distress and it was an emergency, but she continued to refuse. I said she was absolutely heartless, but she did not care. Before I could just force myself in, the occupied bathroom became available. and I was able to save myself in time.I cannot imagine how a person could be so unsympathetic in what was obviously an emergency. I will never shop in this branch again.
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