I received a birthday gift in the mail from a relative and took it to the Closter, NJ Harmon store to return or exchange. The gift receipt said “if you are not satisfied return to your local store.” I tried that. When I got there the 15 year old cashier was clueless and the manager rolled his eyes and said “we don’t do that.”He was rude and dismissive. I showed him the gift receipt which clearly said “if for any reason you are not satisfied return to your local store for exchange or credit.” It said Harmon Face Values on the gift receipt. He said we don’t do that here. I asked why and he kept saying “because we don’t,” They redid the store with less selection. discontinued carrying many useful items, severely limited choices and sizes of items, slashed the coupon policy and think the public will put up with this new policy. On top of that the staff is discourteous. This anti customer change in their remodeled stores is a poor business model. Somebody thinks the public will be loyal. Boy are they wrong
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