My mother, residing in a different area, received supplements that she believed she hadn't signed up for, nor did she realize it was a subscription service. The company kept deducting $396.60 from her account with each delivery. After contacting them, the representative was very helpful, providing return documents and honoring the 30-day money-back guarantee for both deliveries. She sent the products back internationally, which took about a week and cost around $AU19. A couple of days after they received the parcel, she got a full refund. As long as you have the return documents and reference numbers, you should be able to get a refund. I hope this helps others.
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