I was charged twice, one second apart, first one item bought online. The product was great. It arrived only 3 days after it was ordered but after 2 weeks of phone calls, completing online query forms and the sending of proof of the double payment I am still to hear anything from them. Their back office staff are pathetic. I’ve sent them screenshots of the double payment, information from my credit card including the two ARNs (the transaction numbers), twice, which should make getting a refund for the second payment an easy task but I’ve had no replies to emails and promises made over the phone where not fulfilled. I would encourage everyone to avoid using their online store and make your only purchases at one of their stores, where, paradoxically I have only received great service. (Tweed City NSW).Update:Yesterday I reported the inaction by Harris Scarfe to my credit card company. How is this for service? Can you imagine a bank doing this. Wise debit cards the only way to go for local or overseas use. “We’ve completed the investigation for your transaction.An official chargeback investigation can take up to 2 months, and we can’t guarantee a successful result. So instead, we’ve refunded 54.99 AUD to your account. This isn’t something we usually do – it’s more a gesture of goodwill.We’ll now close this dispute as we’ve refunded your money. It should be in your account within 1 business day.Thanks,The Wise team”
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