Review Time
This has to be one of the worst companies I've dealt with. Been dealing with an issue through support centre by email. They will not answer my questions i have, they completely ignore anything I ask and I cannot get a straight answer from anyone. No one wants to help, they just keep using the same script over and over any time I ask a question. Very disappointing, shocking customer service!!!!
This has to be one of the worst companies I've dealt with. Been dealing with an issue through support centre by email. They will not answer my questions i have, they completely ignore anything I ask and I cannot get a straight answer from anyone. No one wants to help, they just keep using the same script over and over any time I ask a question. Very disappointing, shocking customer service!!!!
The worst customer service experience at Maroochydoore. Was served by 3 different people as I was asking for a refund for a coffee machine was not frothing the milk properly and they said they cant refund as it was used. She was the most rude , loudly and unrespectful person to me .we used to buy a lot of stuff from them , never again. They have the worst and the poorest customer service for a big brand like that They stated a ridiculous 28 days change of mind policy but they have no refund most of the items , asked to refer to the t&c website which is also a joke as it doesnt said anything about they wont refund items after used .
I was charged twice, one second apart, first one item bought online. The product was great. It arrived only 3 days after it was ordered but after 2 weeks of phone calls, completing online query forms and the sending of proof of the double payment I am still to hear anything from them. Their back office staff are pathetic. I’ve sent them screenshots of the double payment, information from my credit card including the two ARNs (the transaction numbers), twice, which should make getting a refund for the second payment an easy task but I’ve had no replies to emails and promises made over the phone where not fulfilled. I would encourage everyone to avoid using their online store and make your only purchases at one of their stores, where, paradoxically I have only received great service. (Tweed City NSW).Update:Yesterday I reported the inaction by Harris Scarfe to my credit card company. How is this for service? Can you imagine a bank doing this. Wise debit cards the only way to go for local or overseas use. “We’ve completed the investigation for your transaction.An official chargeback investigation can take up to 2 months, and we can’t guarantee a successful result. So instead, we’ve refunded 54.99 AUD to your account. This isn’t something we usually do – it’s more a gesture of goodwill.We’ll now close this dispute as we’ve refunded your money. It should be in your account within 1 business day.Thanks,The Wise team”
I ordered 2 blankets & added another as an impulse buy. I needed the first 2 enough to pay the $15 postage although I wasn’t impressed with that amount. As I was paying, the first 2 items were removed from my cart without my knowledge and the order was processed with only the add on blanket that was of no importance. I was shocked after checkout that the blankets had been removed and tried a dummy checkout to e what had happened. A small error message was shown at the top of the paypal processing page that said an item was removed, although it did not give adequate information to cause alarm while hitting the PayPal button (after checking your items in your cart on the previous page). I sent an urgent email to Harris Scarfe asking them to cancel my order as it was outside of their operating hours. Monday I called and requested it be cancelled & was told they would check on the process and email me. They emailed advising that it had been sent and there’s nothing they could do. I could return at my own cost as it’s a change of mind. Although I argued that they unsatisfactorily gave notice of the removed items, support reiterated again ands again that I’d changed my mind. When I copied in the CEO they stopped the Aus post delivery and refunded the blanket price and kept the $15 postage. No discussion or service. Their website issue cost me $15 & a refusal to do business with them ever again. As Spotlight now owns them, I’ll be staying away from them too.
Worst customer service when you ask for refund .disrespectful woman(I believe she is responsible person in the store).they look friendly until you made payment. Not recommended. Better to shop around in the big stores as they re happy for exchange or refund
Online purchase was easy. Tarneit Harris Scarfe store Staff not showing any interest and unhelpful, especially when I asked about returning an item.The change-of-mind return policy is unclear and not customer-friendly. Very disappointing service overall. I called twice about a return — one staff member said change-of-mind returns are accepted within 28 days, while another told me to call around to different stores to see if they'd accept it.
I purchased on-line some flannelette sheets from Harris Scarfe, Fountain Gate in May 2025. Unbeknownst to me at the time, I accidentally ordered the wrong size and I was overcharged for them. I returned to the store and said that I wanted to exchange the sheets due to the error and be reimbursed for being charged the wrong amount. The cashier couldn't help me as 'the company's policy states that sheets cannot be returned. The sheets had clearly not been opened, seal was still intact. I asked the cashier to speak with the manager. The manager came over and loudly was very disrespectful to me and he continued even when I said to him, I am the customer and the way you are talking to me is disgraceful. He didn't care and clearly said that to me and continued to loudly try to humilitate me. Eventually, after he had done alot of banging on the bench where the register is and yelling at me, I reminded him that I was also overcharged and I finally received a refund. I was so distressed and embarrassed by his abhorrent and loud behaviour, I couldn't stop shaking. I contacted Harris Scarfe head office to speak with a manager and was told that I couldn't and to fill in a complaint form. I told the person that I was very distressed over an incident that had happened with the Store manager and I really needed to speak with a manager. The person took my contact details and it is now the end of October and nobody has contacted me!
Harris scarfs online ordering is absolutely the WORST I have ever experienced. I was placing an order for two items when the system flagged “ your payment was unsuccessful please try again later”Which I did; this order was successful however on checking my emails to confirm order I noticed the first one had been successful. I immediately hopped on their website in the contact us which brought down a drop down box “cancellation or changes to your order” I explained the duplicate orders . I received an email stating orders cannot be cancelled ( why have a drop down box with that category) however once the order has been dispatched They will try and recall the order however this is not always successful. I needed to contact when I received the dispatch email. I considered the inconvenience of this for BOTH myself and HS. Sent an email informing I will keep both orders but I would like to exchange just one of the bras for a different colour at a store. Of course I would return the bras in all its packaging ect . I was told this isn’t possible because I had changed my mind. I did not change my mind , I did not want four bras !!!! It was HS faulty online system which caused the duplicate order !I have contacted Vic Consumer Affairs and their advice was to write a formal letter of complaint to management.I still only received the standard emails from HS customer service saying I changed my mind change of colour not an option. I would have presented I am now in the process of writing a letter to Management and sending it through AUst post. I will never buy from their faulty online again !!! Customer service is non existent.
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