I purchased on-line some flannelette sheets from Harris Scarfe, Fountain Gate in May 2025. Unbeknownst to me at the time, I accidentally ordered the wrong size and I was overcharged for them. I returned to the store and said that I wanted to exchange the sheets due to the error and be reimbursed for being charged the wrong amount. The cashier couldn't help me as 'the company's policy states that sheets cannot be returned. The sheets had clearly not been opened, seal was still intact. I asked the cashier to speak with the manager. The manager came over and loudly was very disrespectful to me and he continued even when I said to him, I am the customer and the way you are talking to me is disgraceful. He didn't care and clearly said that to me and continued to loudly try to humilitate me. Eventually, after he had done alot of banging on the bench where the register is and yelling at me, I reminded him that I was also overcharged and I finally received a refund. I was so distressed and embarrassed by his abhorrent and loud behaviour, I couldn't stop shaking. I contacted Harris Scarfe head office to speak with a manager and was told that I couldn't and to fill in a complaint form. I told the person that I was very distressed over an incident that had happened with the Store manager and I really needed to speak with a manager. The person took my contact details and it is now the end of October and nobody has contacted me!
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