I ordered 2 blankets & added another as an impulse buy. I needed the first 2 enough to pay the $15 postage although I wasn’t impressed with that amount. As I was paying, the first 2 items were removed from my cart without my knowledge and the order was processed with only the add on blanket that was of no importance. I was shocked after checkout that the blankets had been removed and tried a dummy checkout to e what had happened. A small error message was shown at the top of the paypal processing page that said an item was removed, although it did not give adequate information to cause alarm while hitting the PayPal button (after checking your items in your cart on the previous page). I sent an urgent email to Harris Scarfe asking them to cancel my order as it was outside of their operating hours. Monday I called and requested it be cancelled & was told they would check on the process and email me. They emailed advising that it had been sent and there’s nothing they could do. I could return at my own cost as it’s a change of mind. Although I argued that they unsatisfactorily gave notice of the removed items, support reiterated again ands again that I’d changed my mind. When I copied in the CEO they stopped the Aus post delivery and refunded the blanket price and kept the $15 postage. No discussion or service. Their website issue cost me $15 & a refusal to do business with them ever again. As Spotlight now owns them, I’ll be staying away from them too.
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