Harris scarfs online ordering is absolutely the WORST I have ever experienced. I was placing an order for two items when the system flagged “ your payment was unsuccessful please try again later”Which I did; this order was successful however on checking my emails to confirm order I noticed the first one had been successful. I immediately hopped on their website in the contact us which brought down a drop down box “cancellation or changes to your order” I explained the duplicate orders . I received an email stating orders cannot be cancelled ( why have a drop down box with that category) however once the order has been dispatched They will try and recall the order however this is not always successful. I needed to contact when I received the dispatch email. I considered the inconvenience of this for BOTH myself and HS. Sent an email informing I will keep both orders but I would like to exchange just one of the bras for a different colour at a store. Of course I would return the bras in all its packaging ect . I was told this isn’t possible because I had changed my mind. I did not change my mind , I did not want four bras !!!! It was HS faulty online system which caused the duplicate order !I have contacted Vic Consumer Affairs and their advice was to write a formal letter of complaint to management.I still only received the standard emails from HS customer service saying I changed my mind change of colour not an option. I would have presented I am now in the process of writing a letter to Management and sending it through AUst post. I will never buy from their faulty online again !!! Customer service is non existent.
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