I WISH I COULD VOTE NO STARS. CUSTOMER SERVICE IS BEYOND A JOKE!I purchased a Shaynna Blaze Portfairy Quilt Cover Set Olive Super King on September 26th, 2024. I washed it on a delicate wash, inside out with cold water and the threads have pulled on the pillow cases.I rang head office on Friday morning (25th October, 2024) and the lady advised me to return the pillow cases to my nearest store. I asked if I would need to take the quilt cover with me and she told me no, just the pillow cases.I went to your Shellharbour store and spoke to Jordan. She proceeded to tell me that because I didn't provide her with the quilt cover, that there was nothing she could do about it, even though I had stated multiple times that head office told me just to bring in the two pillow cases.After leaving the store, disappointed, I rang head office again (Saturday 25th October, 2024) and another lady told me that it was fine to only bring in the pillow cases. I explained that Shellharbour refused to do anything about it and to email head office so it can get rectified.I emailed head office this morning and they basically told me that I need to go into the store to return any faulty items. I explained that I got told that this could be fixed over email and now I have to go back to a store. I rang again this morning and the male I was speaking to was so rude and he told me that the number was online for online orders (nobody had told me that) and he hung up on me.I paid $170 for this quilt cover set and it's faulty.
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