Disappointing experience throughout. Clearly not aligned with the values originally set up, that’s for sure. What a shame to share the rich history with my son only to be let down. I traveled to London to see an item that was unavailable, and they didn’t even have a sample. I decided to abandon that pursuit. I ordered another item which arrived damaged due to poor packing; it was clear it wouldn't survive the journey given the lack of care taken. I had hoped to purchase something else, but now I've lost all trust in their ability to handle their products.
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Harrods began as a wholesale grocer' and tea merchant in east London, first opening its doors in 1834. Since then, it has grown to become the world’s most famous department store, known for its unrivalled range of luxury merchandise. As well as exclusive brands and myriad departments, one of Harrods’ most renowned attributes is its unparalleled service. Harrods continues to be guided by its philosophy of “anything is possible” and, to this day, our customers remain at the heart of everything we do. See more
